Disconnected for no reason (Bad service ever)

Good day,

I receive the worst service ever, it's so annoying and disgusting for a big company like DSTV operating like a ****a shop.

I get disconnected every week and I am the one calling and chatting using my own data and airtime, speaking to different agents every time, sent proof of payment couple of times to their email *** but still I am disconnected as I write this. I am disgusted and tired I am charged penalties for their fault they don't fix the error instead they reconnect and add a fee of which it's their poor service. When you call they promise to callback and fix the error but never do. Last people I spoke to was Sandile the chat agent and Ongeziwe call agent. I am really annoyed.