Disconnected for no reason -

I was disconnected from Compact package on Friday 20 November.<br> <br> I called the contact centre and spoke Zinthle. she advised that I owed Multichoice in the region of R1000, due to having upgraded on the 31 October to premium.<br> <br> I never upgraded, and at no point since 31 October had access to the premium channels.<br> <br> She was adamant that I did. but advised that a technician would call or email me to clear this up that Friday or latest the next Saturday. I did not get any contact from any technician and by Sunday I mailed [Email Removed] and was again advised I owe them due to having upgraded.<br> <br> I have been communicating via mail and each time I respond a different person mails back saying the same thing,,, pay the outstanding amount to be reconnected.<br> <br> WHY MUST I PAY FOR A SERVICE I DID NOT RECEIVE!!!<br> <br> Thokozile Sibanda,Abigail Ruiters,Zanele Khumalo.<br> Read all the correspondence relating to query *** before you simply say I have a balance outstanding!<br> do your job, don't just sit there and wait for pay day and waste customers time!<br> <br> I also contacted the call centre. 4 different times since Friday<br> Spoke to a Zinthle, Bridget, Pinky, all of them are useless at their job.