Disconnected for DSTV Multichoice's Negligence

The service I have received from you these past couple of days is disgusting beyond description. I have been disconnected 4 times between the 1st of Feb and today. I have called Multichoice 6 times in the same period. I'm being disconnected for a payment that was made on the 30th of January and is apparently not reflecting on my account.

I call in, get asked to send the proof of payment, get reconnected, only to be disconnected days or even hours later. What upsets me the most, is that you add a reconnection fee each time for a disconnection that wasn't supposed to happen in the first place.

The last agent I spoke to a few minutes ago, said they can see my POP clearly stating that I paid on time, but is unable to reconnect unless I pay the reconnection fee. Alternatively, they needed to get the team leader's permission to reconnect without the recon fee. Said team leader has been in a meeting since 2pm and is yet to call me back.

WHY AM I EXPECTED TO PAY EXTRA FOR DSTV'S NEGLIGENCE???? I PAID ON TIME!!! I HAVE WASTED TIME AND MONEY CALLING TO RECTIFY AN ISSUE I DID NOT CAUSE.

You lot disgust me, honestly.