DISCONNECTED FOR 2 WEEKS BUT HAVE PAID MY MONLTY SUBCRIPTION

I have been disconnected 5 times in September alone every time I called it was a different reason and they apologize and reconnect the the 6th time they now say they couldn't I owe them I was errors when I made a payment on the 26 September 2019, called them and ask when have I ever not pay my monthly subscription now they tell me they can see it was an error on their side which their accounts would sold, its been 2 weeks now with no TV and no feed back when I call, either my manager is in a meeting he's he will call you back and try to escalate but still nothing …...and remember I have paid for this but now have wait while they sort out what ever god know what?? these guys really don't care about their customers...…...