LH
Lana H

1 reviews | Active since May 2012

15 Feb 2015, 03:58

Disconnected everyday this is pathetic

We installed our DSTV on 31 January the gave an amount of R702 to pay for the month. February the 1st we paid R710. Ever since that day i have to call in every second day because its suspended due to non payment on Monday they advised they billed us incorrectly we still owe R27 but that i can pay month end and that it was an error on their side. the next day it was suspended again and i went to go pay R30. i called them again and connected it again. Saturday morning it was suspended AGAIN. their system reflects i owe R45. how stupid is that anyhow Palesa acitvated it again saying its a Technical error she will escalate. i want a manager to call me please do not try and comment on this post with \we are sorry and pride ourselves pleasing customers blah blah blah". I want someone to call me and i want to know who will pay for all the phone calls i had to make and wait up to five minutes to be assisted. this is totally unacceptable an da total ******* if i had to pay R710+R30=R740 for 1 month yet you tell me i owe R45 something is not right i want this resolved please!!!!!!"""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Feb 2015, 10:32
Official
Hello LanaH,

We tried to contact you on the mobile number provided to no avail.

Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused, we tried to search for the customer information and could not find anything.

Please see below our other touch points:

-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
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Warm Regards
Nesta