jG
janine G
1 reviews | Active since Sept 2011
19 Feb 2015, 16:44
disconnected everyday
We were asked by ur durban head office in January to pay up until February 26th. I paid over the amount due. Everyday since the beg of February we have Been disconnected. Every other morning I have to call in and be reconnected. Today we called twice. Tell me who's going to reimburse us for all the calls made to correct your error?? How many more times must we call? Or are u gna just disconnect me everyday and make money of our calls? This is unacceptable.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Feb 2015, 09:03Hello janinegovender1,
Please be advised that the billing on your account has been rectified and the R50.00 has been credited to your account.
Your next payment will be due on the 26 February 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please be advised that the billing on your account has been rectified and the R50.00 has been credited to your account.
Your next payment will be due on the 26 February 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Feb 2015, 09:03
Official
Hello janinegovender1,
Please be advised that the billing on your account has been rectified and the R50.00 has been credited to your account.
Your next payment will be due on the 26 February 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please be advised that the billing on your account has been rectified and the R50.00 has been credited to your account.
Your next payment will be due on the 26 February 2015.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,