Disconnected even though I paid and I was made to pay reconnection fee

So multichoice disconnect me even though I paid my account on the 25th. I was then told to send proof of payment which I did. I the called them back but now they said I must pay reconnection fee. I was made to hold for more than 20mins. I paid the "outstanding " fee. Yet again when I called I was made to hold while they check. My point DSTV service is pathetic, they treat customers like ******* because they don't have competition.... DSTV Multichoice you are a pathetic entity