DISCONNECTED DUE TO POOR SERVICE DELIVERY!!!

I pay my account every month via my Fnb app direct into Multichoice account and it usually reflects immediately that they have been paid. I pay them around the 15th or 16th of every month. As usual I paid them on the 16th February 2021. Today, 18 February 2021, I received a message that my service has been suspended because according to them I did not pay. I called dstv and was told I need to send them a bank statement to proof that in fact I did pay.

I am just fed up with this company. This is not the first time I have to send them proof of payments that was done by me. I used to be a premium subscriber but because of my unhappiness with this company I have downgraded so far as the R29 package but still pay almost R100 for extra view, more than the package I'm on.

I'm not sure should I continue with this company as they always play repeats, maybe today you have done me a favour by disconnecting my service even though I have paid you. Now you want me to send you my personal bank statement to proof that I have paid after I have been a victim of identity theft.

Multichoice, I don't see you in my future because your service is very poor and you have disconnected a paying customer. I should just remain disconnected from you because I'm fed up with poor service delivery.