lK
labeeba K
1 reviews | Active since Dec 2014
09 Dec 2019, 07:33
Disconnected due to incompetence
We have a premium package for a few years now with a debit order. Today my dstv got disconnected. E16-4 due to none payment. I have a debit order that never got debited. I called in... Ref ***8/i232. They never knew we have a premium package and we are billed for showmax that we never used plus its free on premium. Now I'm sitting with no TV cause they telling me it will connected in 24 hours. This is unacceptable if they never debit my account.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 09:02 Dear Iabeeba K,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply09 Dec 2019, 09:02
Official
Dear Iabeeba K,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
lK
labeeba K's updateReviewer Update
09 Dec 2019, 09:52As soon as possible... It should have never happened in the first place. I have spend almost 30 of my call minutes on something that's not my fault. I have a debit order! This makes it your responsibility to make sure it goes off and not disconnect me for the company's incompetence.
lK
labeeba K's update09 Dec 2019, 09:52
Reviewer Update
As soon as possible... It should have never happened in the first place. I have spend almost 30 of my call minutes on something that's not my fault. I have a debit order! This makes it your responsibility to make sure it goes off and not disconnect me for the company's incompetence.
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 11:39Hi Labeeba,
We apologise for the inconvenience caused.
As per our telephonic conversation, we have changed the payment date to the 2nd of every month. We have also reversed the R50.00 reconnection fee after reconnecting your account.
The amount that needs to be paid to cover you until the 1st of Jan is R1199.03.
Regards
Kagiso
We apologise for the inconvenience caused.
As per our telephonic conversation, we have changed the payment date to the 2nd of every month. We have also reversed the R50.00 reconnection fee after reconnecting your account.
The amount that needs to be paid to cover you until the 1st of Jan is R1199.03.
Regards
Kagiso
DStv (MultiChoice)'s reply09 Dec 2019, 11:39
Official
Hi Labeeba,
We apologise for the inconvenience caused.
As per our telephonic conversation, we have changed the payment date to the 2nd of every month. We have also reversed the R50.00 reconnection fee after reconnecting your account.
The amount that needs to be paid to cover you until the 1st of Jan is R1199.03.
Regards
Kagiso
We apologise for the inconvenience caused.
As per our telephonic conversation, we have changed the payment date to the 2nd of every month. We have also reversed the R50.00 reconnection fee after reconnecting your account.
The amount that needs to be paid to cover you until the 1st of Jan is R1199.03.
Regards
Kagiso
lK
labeeba K's updateReviewer Update
09 Dec 2019, 11:50Thank u so much. If only the lady that helped me first could do this we wouldn't sit here. I made payment now. Thanks again.
lK
labeeba K's update09 Dec 2019, 11:50
Reviewer Update
Thank u so much. If only the lady that helped me first could do this we wouldn't sit here. I made payment now. Thanks again.