Disconnected DStv when I already paid

I'm unhappy customer never thought I'll get such a poor customer service from MultiChoice....I've been a customer for many years who pays her premium on time always and my last day of payment is always the second of the month and I have paid on 2_6_2020 everything was fine until Friday afternoon when I came back from work the children told the DStv was disconnected had to buy airtime to phone them I waited till I got someone who assisted me her name was ziphokazi from Durban call centre we spoke she verify my details she told i need to pay certain amount for my DStv to be reconnected, I told her I already paid she checked and she I must I did that again she said i must hold she's speaking to her team leader I waited using my airtime she came back and told me there was a problem with reconnecting and she took my number and said her team leader will phone me I ask when would she or he will phone me she said before end of trade that time it was 4pm and she said they are closing at 7 I waited no one call I'm not happy they was no integrity they didn't keep their word and on top of that my DStv still not reconnect.