Disconnected DStv after making payment

I have made payment on the 7th December 2018 via Nedbank app. This is the same method I've been using for months. I received an sms today 11th Dec 2018 at 13:48 that they have disconnected my services.

I called customer services and the consultant claimed that the payment doesn't reflect on the system. He then gave me an email address ********** to send my POP. Only to get a returned mail. I called again and the consultant told me theres an outstanding amount of R72 before they reconnect, again asked to send my POP to ********** and ALSO received a returned mail ...

I am extremly annoyed as I'm going back and forth to get this resolved.