1 reviews | Active since Jan 2013
Disconnected Decoder Insurance Without My Knowledge
<p>I took in my PVR decoder 4 months ago as it was faulty and they swapped it out, but the lady there cancelled my insurance on my Explora decoder which has nothing to do with my PVR decoder apart from that they linked. Once I discovered that this has had happened I have been phoning the Multichoice insurance Company since then. Every person I have spoked to said they would escalated and it would be sorted and that they would be phoning me back, but not one phone call. The last two weeks I have spoken to Kevin Naidoo and Gugu. Kevin asked me to deposit 4 months insurance money into my account which I have done but my insurance is still not active. I now want to speak to someone that is high up and can sort this out as I have paid insurance on this decoder for 2 years and if something goes wrong with my explorer now and they will not honor this insurance I will sue.</p>
Dear Maja
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Maja
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Maja
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic reference, we have referred your query to our insurance team for further assistance and investigation.
Feedback will be provided as soon as more information becomes available.
Should you have any queries, we encourage you to keep in touch with us.
Kind regards
Lebogang
Best regards,
Dear Maja
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As per our telephonic reference, we have referred your query to our insurance team for further assistance and investigation.
Feedback will be provided as soon as more information becomes available.
Should you have any queries, we encourage you to keep in touch with us.
Kind regards
Lebogang
Best regards,
You phoned me once on Monday and said you will get back with more feedback on Wednesda, but like all people working for DSTV you cannot be bothered. I phoned it is still not sorted out, I am now asking to deal with someone higher up who will take an interest and can get it sorted out and sticks to their word. This has been going on for four months and it is unacceptable, your appology means nothing until this is fixed
You phoned me once on Monday and said you will get back with more feedback on Wednesda, but like all people working for DSTV you cannot be bothered. I phoned it is still not sorted out, I am now asking to deal with someone higher up who will take an interest and can get it sorted out and sticks to their word. This has been going on for four months and it is unacceptable, your appology means nothing until this is fixed
Dear Maja
Thank you for taking our call today.
Apologies for the delayed feedback, as discussed, the account is currently with our insurance technical team which they are busy with the matter.
As soon as we get feedback, we will contact you.
Kind regards
Lebogang
Best regards,
Dear Maja
Thank you for taking our call today.
Apologies for the delayed feedback, as discussed, the account is currently with our insurance technical team which they are busy with the matter.
As soon as we get feedback, we will contact you.
Kind regards
Lebogang
Best regards,
Dear Maja
Please note we haven't forgotten about you, our technical team are still busy with the matter.
As soon as we have feedback, we will be in touch.
Kind regards
Lebogang
Best regards,
Dear Maja
Please note we haven't forgotten about you, our technical team are still busy with the matter.
As soon as we have feedback, we will be in touch.
Kind regards
Lebogang
Best regards,
Dear Maja
Thank you for your patience and understanding while we were trying to have the matter fixed from our side.
As discussed, we confirm that the insurance for the DStv Explora has been reinstated and back dated.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear Maja
Thank you for your patience and understanding while we were trying to have the matter fixed from our side.
As discussed, we confirm that the insurance for the DStv Explora has been reinstated and back dated.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Thanks for all the help but had I not put a review on hello peter it would not have gotten sorted out as I have tried for 3 and a half month.
Thanks for all the help but had I not put a review on hello peter it would not have gotten sorted out as I have tried for 3 and a half month.
They did not re-instate my old insurance they cancelled that policy and opened a new one, which means I can't claim for 3 months or 6 months on this and I paid for 2 years on the other one. That is not what I asked to be done. You are ******* and I am now really angry
They did not re-instate my old insurance they cancelled that policy and opened a new one, which means I can't claim for 3 months or 6 months on this and I paid for 2 years on the other one. That is not what I asked to be done. You are ******* and I am now really angry
Dear Maja
Thank you for taking our call today.
As discussed, we confirm that the insurance on the decoder has been back dated on our system.
Kind regards
Lebogang
Best regards,
Dear Maja
Thank you for taking our call today.
As discussed, we confirm that the insurance on the decoder has been back dated on our system.
Kind regards
Lebogang
Best regards,