NT
Nkgafeng T

1 reviews | Active since Jul 2016

11 Jul 2016, 13:24

Disconnected decoder

<p>Pathetic, I have 3 decoders all under my name. I clearly told them that only two decoders are active and the other one is inactive, therefore I want to change ownership. Without my go-ahead someone activates the decoder that im not using. How many times do I have to call to say the same thing over and over again, What frustrates me is that im wasting my airtime calling people who cant do their job. No wall my decoder are inactive because I have to pay this huge amount of money. For what? On top of that they tell me about reconnection fees. Did I disconnect my decoders? No.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jul 2016, 06:59
Official

Dear Nkgafeng

Thank you for taking your time to contact us.

We are looking into your query, feedback will be communicated to you shortly.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jul 2016, 13:17
Official

Dear Nkgafeng

Thank you for taking our call today.

According to our records, you have three active decoders in your DStv account.

Please confirm which decoder and smartcard had to remain disconnected.

We are committed to assisting you in this regard.

Kind regards

Dinah

Best regards,