KM
Kgotso M
1 reviews | Active since Apr 2013
08 Aug 2015, 09:26
Disconnected daily
The poor service & systems that Dstv/ multichoice has is making one wonder why pay hundreds of rands for TELEVISION! To make things worse, I have alto spend more money to communicate with Dstv TO WATCH TV! The past few days have been a nightmare. I wake up to a disconnected acc...advise Dstv of the issue, wait for more than 10 hours for them to respond (imagine if I had to call their terrible call centre, how much money would I have waisted). This is not the first time that I am complaining on Hello Peter. I hope that there is a competitor who will make multichoice to IMPROVE THEIR SERVICE & CUSTOMER EXPERIENCE!?
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 14:29Hello kgotsomkhonza,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile provided however, your calls goes straight to voice messages. Your service is currently disconnected your debit order details has been loaded on your account.
Please let us know if we can request for an ad-hoc debit order amount R135.07 to collect immediately when we activate your Compact services.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile provided however, your calls goes straight to voice messages. Your service is currently disconnected your debit order details has been loaded on your account.
Please let us know if we can request for an ad-hoc debit order amount R135.07 to collect immediately when we activate your Compact services.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Aug 2015, 14:29
Official
Hello kgotsomkhonza,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile provided however, your calls goes straight to voice messages. Your service is currently disconnected your debit order details has been loaded on your account.
Please let us know if we can request for an ad-hoc debit order amount R135.07 to collect immediately when we activate your Compact services.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile provided however, your calls goes straight to voice messages. Your service is currently disconnected your debit order details has been loaded on your account.
Please let us know if we can request for an ad-hoc debit order amount R135.07 to collect immediately when we activate your Compact services.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,