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LL
Lynny L

1 reviews | Active since Jun 2016

31 May 2018, 15:29

disconnected channel

I am paying for 2 decoders on different locations but on the same package. For the past 3 weeks channel 135 has been removed on both. Every time I call the call center I'm told that they cant assist me I must check the connection which I have already done. I will understand if its only one of them but why both. Its frustrating when you fully pay for an incomplete service. Can I be assisted please

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jun 2018, 07:21
Official

Dear Lynny Ndlovu

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jun 2018, 09:11
Official

Good day Lynny

Thank you for contacting us.

Please be informed that channel 135 is not included on the DStv Access package. To access this channel, you need to upgrade to the higher DStv package.

Kindly click on the link provided below to compare the DStv packages and prices: https://self-service.dstv.com/compare-packages/?_ga=2.***.***.***.***

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

LL
Lynny L's update01 Jun 2018, 12:21
Reviewer Update
Using the same link provided above 135 is included on package. Please do check the link
LL
Lynny L's update04 Jun 2018, 13:10
Reviewer Update
Good day I am still waiting for a response please
LL
Lynny L's update09 Jun 2018, 11:10
Reviewer Update
You decided to make the conversation private so that you can ignore me. Now your lies have caught up with you that's why cant answer me. Open the same link you sent me and then do the right thing and connect the channel on both decoders immediately . I'm not going to wait for the whole month for something which is not my fault. You are quick to send payment reminders but you cant provide the service this unacceptable.