Disconnected

Good day Hellopeter. I am very upset and disappointed with multichoice Dstv. I wrote a review on the 5/10/2020 complaining that my services was discontinued and yet I have made payment. I have two decoders one package. However I am busy renovating the room where the one decoder is in. I have switched it off whilst busy with renovation. I am now done with the renovation wanting to switch on the decoder again to my suprise services suspended. Now I dont know can they not see it. They only connected the one in room and not the other one. This is totally unacceptable. I want it connected ASAP. Mulichoice is a real messed up company with inexperience staff that cannot do their jobs properly. Please once again , can you assist in this matter. Regards Cynthia