disconnected but payment was made and been sent back and forth

Im so sick of DSTV made payment via their app and the DStv was never connected was told to send proof of payment .Which I sent Proof of payment as it shows as an online payment and it was not EFT but they kept asking for POP which I advised them bank statement was sent as I did not do the EFT payment

I was told that Bank statement was not deemed as proof that payment was made .which I’m not sure what they want from me .

I canned my bank and they indeed advised that the DSTV payment went through as per statement .I was also requested to send the screenshot with the ID trace nr I did that and I was advised that the will connect and send the information to account.as from the 5th of Oct till update I am still facing the same issue

So now explain to me if I made payment via your app where do u expect me to get proof of payment notification

2ndly if Bank statement is not deemed as proof of payment what do I need to do as I dnt see any other option to prove that payment was done via your APP and I used the debit/Credit card option .at this point I’m dumb not sure what to do I have done all that was requested but still experiencing the same issue .means my money have gone to waste .only thing left is to just disconnect the service .as I am not getting any service even though I aid