Disconnected but paid for full month

Just came back from ABSA bank who confirmed that multichoice received my payment of R800.00 on the 29.09.2017.Yet my service was disconnected 14 October 2017 due to NONE PAYMENT. After assuring multichoice that the payment is done they still insisted on a proof of payment, I explained to them that I always pay at ABSA ATM and never had a problem like this before as all my other payments (made in the same manner) does reflect on their system. MY QUESTION. WHY is all the other payments reflecting without proof of payment and not this months payment. I will have to wait now for a printout that will only be available once ATM company respond. MULTICHOICE is sitting with the money in their account yet choose to do nothing HOW PATHETIC IS THAT. I LOST A WHOLE WEEKEND AND COUNTING... WORTH OF VIEWING AND YET THEY STILL INSIST THEY CAN DO NOTHING WITHOUT PROOF OF PAYMENT. CHECK YOUR BANKSTATEMENT FOR THE 29.09.2017 - LOOK FOR ACCOUNT ********** 3 OR GIVE ME THE DAMN RECONCILIATION JOB TO DO.