Disconnected and want a refund - Terrible Service

Customer Number : ***7 DSTV has yet again disconnected my moms services when we have paid the amount due of R399.00 on the 02/01/2021, I called and was told that I should send proof of payment as funds are not reflecting, I did send proof of payment with 2 screenshots as well as sms confirmation that we paid. Now I am told that the proof of payment must be in PDF? both these proof of payments show the correct details, their acc number and my customer reference. My mom does not know how to use apps, so you telling me that they paid for nothing? As their services are still off> I would kindly request that you refund us our money as they can not allocate and connect services unless they get a PDF proof of payment, ridiculous service ever.

Please refund my money and keep your damn services off. Go to your account statements and look at they payment paid and reference, then please refund us.

Every single time we pay into your ABSA account we get these problem. I want my refund.