Disconnected and double billed without any explanation.

On Tuesday, November 1, my TV lost signal. I contacted your contact center, and after lots of efforts to troubleshoot my problem; they advised me I needed to call an installer.

On November 2, my TV was (miraculously) fully operational. I watched different channels, and around 21:00; I started experiencing E16-4. I tried making use of self help to clear the error, but there was an amount attached to that, that made little sense, and I called it a night.

On November 3, I stayed on the phone with different DSTV consultants from 17:44 until 19:20. When I checked my account balance, it showed me an amount of R886.19 which no can explain how that came to be. The other consultant said it was because of a reversal that took place and that is impossible as I am on a debit order payment, and i cannot reverse a certain portion of the debit order.

Can I request someone to have a look at my account as I am on a price lock package until 2023 August? This is seriously concerning to me.