DISCONNECTED AND DESPITE MULTIPLE ESCALATIONS, I RECEIVE ZERO FEEDBACK

DISCONNECTED AND DESPITE MULTIPLE ESCALATIONS, I RECEIVE ZERO FEEDBACK

After having attempted the self service channel to make amendments to my account, I turned to the call centre... I have now made multiple calls to the DSTV call centre ***) and each time I have patiently held on the line with each call lasting over 30min and to date, no result, no follow up although having asked for an escalation multiple times, and asked for manager intervention.

All I requested was to change my premium subscription to a 24month premium contract subscription. The one helpful agent that tried to assist (after holding on for more than 15min as she tried) was unable to and created an escalation with reference number ***. She had promised that a manager would look at it the next day and resolve. - I received zero feedback and zero communication on the back of this - I was disconnected

I followed up a couple days later, there was no evidence that anybody had done anything with the escalation. I asked to personally speak to the manager on duty but all that ended up happening was me again holding for over 15min for the manager and eventually been told that they are not available AND they would call me around 8am in the next day: - again zero feedback and zero communication despite commitments - I remained disconnected - I continue to incur costs calling the call centre but nobody cares.

I have now turned to Hello Peter as I don't know what else to do, calling a DSTV call centre is a costly exercise and does not seem to yield any results - THE DEFINITION OF STUPIDITY, DOING THE SAME THING OVER AND OVER.

My calls were on the 1st / 4th / 5th July in order to resolve this issue. Today is the 8th July.

Before the above, I called the DSTV call centre to: 1) Correct the spelling of my name on my account THABISO not PHADISO - this has not been done. Everytime I call them, I have explain this to every agent. 2) Almost 2 months ago, I found out that I was paying PVR subscriptions but I had been disconnected for PVR on their systems - no accountability or any refunds for though.

Should I simply give up on DSTV rather than wasting my time and money because I am clearly just another number in this multi-billion corporation and evidently I am worthless to them?