disconnected all my decoders and nothing was explained to me .

Well I am not happy with the service that I am receiving at multichoice, I have two decoders the silver one and the black one (which is new) on the 25th of April they debited my account with an amount of R230 for both decoders, on the 08 of may I called in requesting for a compact upgrade, I was then advised that I need to pay R187 for pro rata, in the back of my mind I thought I could pay that along with the debit order on the 25th of May, to my surprise all my accounts were suspended including the silver decoder, I don’t understand why or how does my upgrade have to affect the silver decoder, am so angry right now because I am getting no assistance from anyone, and when I did an upgrade nothing or whatsoever was explained to me , with all the customer care experience that I have this absolutely one of the worst call centre I have ever come across with.

Can my silver decoder be activated with immediate effect please because it has nothing to do with the upgrade, and again I would like to downgrade my black decoder as well to the 100 subscription because of the service I received in your department I don’t see any use to upgrade.

Please get back to me ASAP. Thanks.