Disconnected again!!!!!

i needed to pay my DSTV annual subs which was due on the 28th July, so I called DSTV call cent on Monday 27th july to get the amount due for the year. The agent I spoke to told me my account was in arrears and that she would call me back at 8pm to give me feedback. No phone call was received, but I received an email after 10pm, advising this matter was still under investigation. No phone on Tuesday again, so I reply to the call cent agent and I ask if this matter is sorted and that I'm very disappointed with their service. I get a reply to my email, around 10pm in the night (sleeping), advising the matter is sorted and that I need to pay???, today Wednesday 29 July, guess what?, I've been disconnected. I've got no breakdown of what I need to pay, no explanation about the arrears, surely if I was in arrears DSTV would of disconnected me ages ago. it's really ridiculous how DSTV operate. I told the agent on Monday to come back to me urgently, as I did not want yo be disconnected. Disgusted service.