GA
Gurshell A
1 reviews | Active since Jan 2015
20 Oct 2015, 12:40
Disconnected again
Same S... different day, my service was disconnected again today. I hope you have traced my proof of payment and escalated it to your accounts department.<br> <br> I have dealt with 5 different Multichoice representative and all of them have given me the same bull story.<br> <br> Can you perhaps advise me what my next course of action would be as the matter still has not been resolved.<br> <br> Thanks for nothing DSTV.<br> <br> For a monopoly such as DSTV you're service sure is not up to scratch.<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Oct 2015, 14:45Hello mudvayne1,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised you on your billing and adjusted your account accordingly. We confirm that your service are active on the DStv Premium package .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised you on your billing and adjusted your account accordingly. We confirm that your service are active on the DStv Premium package .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Oct 2015, 14:45
Official
Hello mudvayne1,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised you on your billing and adjusted your account accordingly. We confirm that your service are active on the DStv Premium package .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised you on your billing and adjusted your account accordingly. We confirm that your service are active on the DStv Premium package .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,