Disconnected after payment

My husband paid his DSTV account via cellphone banking on 01/12/2019. Our services have been suspended AGAIN this month - last month was the same story - the sms notification isnt good enough for DSTV - they want a PDF proof of payment - my husband is away till next Tuesday - DSTV has the audacity to want to now charge me reconnection fees for their mistake - the money was paid in from Michel La **** to ***. Amount: R400.00 on 01/12/2019 at 17h21. ***. Your consultant cannot find this payment. I have been chatting to him/her since this morning on Facebook. The reference number for the chat is ***. Last month was exactly the same problem and it was sorted within minutes. I have no idea why this consultant cannot sort out the problem and resorts to threatening me with reconnection fees also for DSTV's mistake. Will I be credited for the day's viewing that was lost?