CG
Charles G
1 reviews | Active since Jul 2015
03 Jul 2015, 06:54
disconnected after payment
After receiving SMS that I have. To pay my account of. R779,I went to multichoice self service kiosk and paid R850,00. Although tke machine told me in overpaying I still paid the R850. It was on the 26th of June. I called in on the 27th to have my. Services reconnect ed.,the lady who helped me checked my account first and told me my account is up to date, and reconnected my services. A week later im disconnected,upon query I was told that ieas in arrears with R120. How is it possible,I was told my account was up to date therefore it was connected,why wait a week before disconnected.<br> I'm flabbergasted.and the attitude of the ladies stinks.,I'm reconsidering my options.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Jul 2015, 15:38Hello groen01,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According our records you have been assisted and billing on your account has been explained .
We confirm payment of R120.00 received on the 5 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According our records you have been assisted and billing on your account has been explained .
We confirm payment of R120.00 received on the 5 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Jul 2015, 15:38
Official
Hello groen01,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According our records you have been assisted and billing on your account has been explained .
We confirm payment of R120.00 received on the 5 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According our records you have been assisted and billing on your account has been explained .
We confirm payment of R120.00 received on the 5 July 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,