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surprise M

1 reviews | Active since Jun 2016

21 Feb 2017, 07:02

disconnected after making payment over a week ago

<p>i paid my account on the 15th of february 2017 a day before the date (16th every month) i agreed i'll be paying every month. now my account has been disconnected because they didnt receive my payment. i've sent proof of payment to two receipients with just a case number ( ********** ) with no response from multichoice and my services are still inactive. can i have this rectified please.</p> <p>N. Willemse<br />successful payment of R345.00<br />dstv number ********** 88840<br />ref: ********** ********** 982887<br />2017-02-15 at 15h00 from pep-plus<br /><br /></p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Feb 2017, 07:48
Official

Dear Surprise Manzini

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Feb 2017, 14:28
Official

Dear Surprise

Your proof of payment has been refereed to our Central Finance team for further assistance.

We will inform you once the payment is successfully allocated to Mr Willemse's DStv account.

Thank you for your time and patience.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 16:02
Official

Good day Surprise

Please be informed that your payment is still pending allocation.

We will communicate with you once feedback is received in this regard.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2017, 12:50
Official

Good day Surprise

Thank you for your time and patience.

Our records show that the payment for February 2017 has been allocated to Mr Willemse's DStv account. The reconnection fees charged were also reversed and the service is active.

Please do notify us should you have any queries. Your support and feedback is important to us.

Best regards

Dinah