Disconnected account

I am so frustrated with multichoice I'm even thinking of canceling my account. I paid my account on the 26th of December with the reconnection fee cos I know that I was late now I'm being told that there are extra charges added. If I added the reconnection fee with my payment what other charges are there? The money I paid on the 26th is not allocated yet hence there are additional charges. My question is why does it take so long to allocate the money resulting in me having to pay extra charges. My account has been disconnected since the 2nd of January .