1 reviews | Active since Sept 2016

25 Sept 2016, 08:24

Disconnected 4 times in one month

<p>I have been disconnected so many times. My account was suspended cause I didn't pay on the day I was suppose to paid it on the 03 September 2016 using cellphone banking. It was the reconnected only to be suspended within a week. I have spoken to Nomtha Shabalala, Lebohang Motsoahae just to name a few, about the suspension of my account, first I was told that my customer number is wrong and to email the proof of payment which I did several times I even emailed a letter from them with the customer number that they claim is not mine. I have wasted so much time and not to mention my airtime calling them. They even wanted me to pay a reconnecting fee for my service to be restored. I refused because my account was paid on the 03/09/2016. Again this morning my service is suspended really unacceptable DSTV. THANKS FOR NOTHING. </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Sept 2016, 07:30
Official

Dear Penny Shibambo

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

's update26 Sept 2016, 21:08
Reviewer Update

Thank you for that. If all the consultants I spoke to had explained it to me this way all this would have been avoided