Disconnected

Dstv you're at it again with your sucky service. As always I wait for my monthly amount to pay for my subscription via sms but the end of April nothing arrived and also the amount on the app hadn't updated and today I received a sms saying my services are disconnected and I'm expected to pay an amount including a reconnection fee. Been a Dstv customer for so many years and this is the most pathetic thing ever. I've always paid my subscription on time to avoid this very thing.