Disconnected
<p>I have been a DSTV client for over 10 years with several decoders running at the same time. On the 2nd of Jan I got disconnected because "the acc was in arrears" for the Jan payment. The first was a holiday and so was the 2nd. I contacted DSTV and spoke to Zinhle who advised that I need to pay an extra R50 for reconnection! !! Guys. Let's do away with this money making scheme from a desperate service provider. They are losing ground and wants to make every little penny by all means. Digitalisation is taking too long. I can't wait to cut this pathetic provider.</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Jan 2017, 08:07Dear Artwell
We are sorry to hear about your husband and acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply02 Jan 2017, 08:07
Official
Dear Artwell
We are sorry to hear about your husband and acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Jan 2017, 08:14Dear Artwell
Please disregard the first response and we apologise.
We have received your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply02 Jan 2017, 08:14
Official
Dear Artwell
Please disregard the first response and we apologise.
We have received your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Jan 2017, 15:43Good day Artwell
We bill our subscriptions in advance , payment should reflect on invoice date or before to avoid disconnections.
Should services get disconnected due to non-payment or late payment. You're liable to pay a reconnection fee. The reconnection fee is there to cover the additional admin costs incurred when we process late payments.
Should you need further assistance, please contact us.
Regards
Girly
Best regards,
DStv (MultiChoice)'s reply02 Jan 2017, 15:43
Official
Good day Artwell
We bill our subscriptions in advance , payment should reflect on invoice date or before to avoid disconnections.
Should services get disconnected due to non-payment or late payment. You're liable to pay a reconnection fee. The reconnection fee is there to cover the additional admin costs incurred when we process late payments.
Should you need further assistance, please contact us.
Regards
Girly
Best regards,