KT
Kay T
1 reviews | Active since Dec 2023
17 Jan 2024, 11:50
Disconnect when paid
Whenever I pay I get reconnected for 4 days then disconnected saying I have not paid whilst I have sent proof of payments numerous times….. whenever I call I get assurance it won’t happen again I do this every week with Multichoice…. The Webchat agents are very Rude as I’m typing now chatting to Kgomotso who decided to be rude instead of helping I send a proof of payment every week till month end the start again their service I’m not really happy with
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Jan 2024, 12:17Hi Vee,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jan 2024, 12:17
Official
Hi Vee,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Jan 2024, 14:06Hi Vee,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the reason the services disconnects it's because the payment is not reflecting on your DStv account.
We have escalated to the central finance department for payment allocation.
In future please select MULTICHOICE SA on your listed company name instead MULTICHOICE SA BOX-O so that the payment can reflect immediately on your DStv account.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the reason the services disconnects it's because the payment is not reflecting on your DStv account.
We have escalated to the central finance department for payment allocation.
In future please select MULTICHOICE SA on your listed company name instead MULTICHOICE SA BOX-O so that the payment can reflect immediately on your DStv account.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jan 2024, 14:06
Official
Hi Vee,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the reason the services disconnects it's because the payment is not reflecting on your DStv account.
We have escalated to the central finance department for payment allocation.
In future please select MULTICHOICE SA on your listed company name instead MULTICHOICE SA BOX-O so that the payment can reflect immediately on your DStv account.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the reason the services disconnects it's because the payment is not reflecting on your DStv account.
We have escalated to the central finance department for payment allocation.
In future please select MULTICHOICE SA on your listed company name instead MULTICHOICE SA BOX-O so that the payment can reflect immediately on your DStv account.
Kind Regards,
DStv: Hello Peter Team
Best regards,