HH
Hennie H
1 reviews | Active since Jun 2018
11 Jun 2018, 18:41
Disconnect DSTV package
We're trying to disconnect a package via the DSTV self-service site and it keeps on failing with a "Unfortunately we can't disconnect your package." error with no explanation / guide what to do next. The so called live "chat" functionality to assist users also doesn't help because I don't think there's anyone on the other side... I posted a question and asked for assistance and nobody rep****. Please assist. It's a pity that hellopeter is now my forum to ask for assistance.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jun 2018, 21:17Dear Hennie Horn
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Jun 2018, 21:17
Official
Dear Hennie Horn
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jun 2018, 10:22Dear Hennie Horn,
You will need to communicate with our Live Chat Team for immediate online assistance.
Kindly use this link https://now.dstv.com/Home/Login?returnUrl=http%3A%2F%2Fnow.dstv.com%2F and at the top right select Live Chat.
To schedule a disconnection send an email to ***m.
Should you require further assistance, please do not hesitate to contact us
Kind regards,
Edward
Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Jun 2018, 10:22
Official
Dear Hennie Horn,
You will need to communicate with our Live Chat Team for immediate online assistance.
Kindly use this link https://now.dstv.com/Home/Login?returnUrl=http%3A%2F%2Fnow.dstv.com%2F and at the top right select Live Chat.
To schedule a disconnection send an email to ***m.
Should you require further assistance, please do not hesitate to contact us
Kind regards,
Edward
Hello Peter Team.
Best regards,