disconeected for the fourth time in one month

My account has been disconnected for the fourth time this month as I have payed on time. My account has been payed on the 26th March, which have falled on the long weekend. When explaining to the consultant that Tuesday, my account was reactivated, saying that if I have paid my monthly subscription that the fee of R50 will disappear. DSTV is *********** and are not correcting their error. My connection has been suspended 4 time this month. And no one takes responsibilty. Eveytime a new consultant is attending to the query, I need this to be fixed and corrected. I demand a month free connection due to the lazyness.