Disconecting of my service

In October 2015 I called in to arrange to pay my account annually as I realised that I could savv money. They never took the annual debit order but kept on taking it monthly. In december I activayed my holiday decoder on to find that it was disconected about 5 or 6 times during that month which was quite an embarresment in front of my visitores. I later switched of the decoder at home to try and save money. I deactivated the holliday decoder on the 3rd of Jan 2016 and activated my home docoder on the 4th. On the 13th I noticed that my service was again suspended and I called the call centre only to find out that my services was suspended due to non payment, and by the way, the debit order was never requested by the bank. I inctructed them to take whatever is needed to bring my account up to date on the 14th of Jan 2016 but that never happened either. Today, the1st of Feb 2016 it is suspended again for non payment, and guess what, they did not even try to collect a debit order. My argument is that if they took the annual premium as requested, there would not have been any problems. I wish Multichoice can employ competent people.