Disconected even after we paid

<p>Our dstv was turned off even tough it was paid on time. After calling them and resending proof of payment. ( had a very unhelpfull phonecall ) It is still not turned on. </p> <p> </p> <p>Nobody seems to assist us with out account and even tough we have a proof of payment the do not seem to acknowledge that we have paid. </p>