JM
Jacques M
1 reviews | Active since Apr 2013
22 Oct 2015, 05:27
Disconect after payment
Multichoice is the most pathetic company in South Africa. The go over to a new payment system and then they still suspend your service for \Non payment". I have paid my Multichoice account on the 1st of October and on the 16th of October for"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Nov 2015, 08:50Hello jacquesmay,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Finance department because they have access to the allocation of funds into accounts. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Finance department because they have access to the allocation of funds into accounts. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply06 Nov 2015, 08:50
Official
Hello jacquesmay,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Finance department because they have access to the allocation of funds into accounts. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Finance department because they have access to the allocation of funds into accounts. Please do not hesitate to use any of our touchpoints below inorder to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,