disatified with dstc (multichoice)

Hi my wife is a dstv costomer, on monday my wife found out that dstv has overcharged billed her,she bought airtime for R150 and called the dstv to inform them of the overcharge nothing has been done untile today and her air time was finished immediatley after making that call our dstv account was suspended even the account is update,Tues day at 7:00 am i called from dstv on my wife's behalf i ussured that our account will be reconnected but it wasnt,i got home from work we still did not have signal and my wife was not refinded.At 18:00 tuesday we called dstv again requesting to be reconnect but nothing was done.Wright now my kids are at home dstv has not reconnected our account that is fully paind. My wifes i d no is *** and her dstv sm card no ***.Dstv is really letting us down,They take forver to respond to our calls and they service is expensive and bad