Disasterous, damaging Multichoice

Every month since December 2020 this bunch of *********** palookas credits my payment to another person(I have the name of the person) and they cut off my viewing. I have remonstrated with them, I have have demanded to speak to management but they have no managers only DAMAGERS and they are so scared to speak to their Clients because of what they hear that they NEVER respond, ***ards! Every month I insist on written apologies that are not worth the paper they are written on. I now pray that they will be struck by lightning and wiped off the face of Africa. Can anyone advise what to do other than cancelling the subscription, is there any competition for these misfits. It is my contention that the responses to Hellopeter are default settings on a computer somewhere as no one has ever contacted me to see if I am satisfied with the response or service