1 reviews | Active since Mar 2010

07 Dec 2015, 20:26

DISAPPOINTMENT IN SERVICE

Reported Multichoice on Hello Peter on the 12:22 Wed 11 Nov<br> <br> Received an automated responds on 10:51:05 | Mon 16 Nov 15<br> <br> Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.<br> <br> Received a responds again on 15:40:44 | Wed 18 Nov 15<br> Hello lailah4u,<br> <br> We apologise for the delayed response.<br> <br> Please be informed that your query has been referred to the relevant department for further assistance. Kindly expect feedback directly from them. <br> <br> Thank you for bringing this matter to our attention.<br> <br> Should you require any further assistance, please don't hesitate to contact us. <br> <br> Kind regards <br> Dinah<br> <br> Today it is the 7 Dec 2015 and still no contact what so ever.<br> <br> Clearly Multichoice DO NOT value there clients...

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Dec 2015, 08:21
Official
Hello lailah4u,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team