Disappointment DSTV

've been with Mnet now Dstv for 38 years, my decoder's port is broken, I've been on assurance all these years, my husband passed away, I change it to my name, now they say I'm too short on my insurance to get my decoder replaced, I didn't ask for my husband to die, it was in his name I just had to transfer it to my name everything stayed the same, Pay every month now I have to sit without Dstv because my insurance is too short, I it doesn't work at all.This is un exceptable.