Disappointment

This morning on 14/08/2021 I called in to enquire as to how much I owe and was told R590 and was ensured that if I paid that amount I will be reconnected. I then paid R600 and to my surprise the service was not reconnected. When I phoned the call centre I was told that the person that I spoke to this morning gave me incorrect information and I still need to pay another R345 to be able to watch because of my holiday home decider which was never mentioned in the morning even though I repeatedly asked about it, the reply that I got was that, it will only be billed when I needed to use it since the info is not seen on the system. I am so disgusted by this because we trust the call centre to be efficient and that the info is correct especially when it's us who phone. The place where I make the payment is too far and had to travel because I need to watch and now can't be told to travel again. Someone needs to fix this right away as this is unacceptable.