MP
Michelle P

1 reviews | Active since Jan 2017

25 Jan 2017, 19:36

Disappointment

<p>We are trying for a month now to activate the price lock with all the adds that is false advertising because we sms and try to enter by calling all the numbers. Even by calling our centre here say we have to call because they can not help us. I'm telling everyone I know that I will rather stream my shows than pay another payment even stoping my fathers account because of poor service. And I am not feeling like talking to anyone because I have been holding on with every call centre daily and no help what so ever.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jan 2017, 07:49
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jan 2017, 14:59
Official

Good day Michelle

Thank you for taking our call today.

As discussed, we're liaising with our Price Lock team to contact you urgently.

We sincerely apologise for the poor customer experience.

Kind regards

Dinah

Best regards,