DISAPPOINTING SERVICES

We have a insurance with DSTV and the poor service we have experienced is rather disappointing, we have been given a run around, told that to claim we have to go to Randburg, we live in atteridgeville Pretoria. When trying to call you’ll wait for more than 15mins to no assistance at all.

This insurance was joined in 2023 and we went to the Randburg office because our decoder was giving us problem and a consultant told my 65 old mother that it’s been 6 months since she joined. Why must people travel so far to get assistance with such a simple problem? What are the purpose of these small branches? Because they are useless and the consultants don’t want to do anything but tell you there’s nothing thy can do, that you must travel to the hand office

WE WOULD LIKE TO CANCEL THE INSURANCE BECAUSE IT IS NOT BENEFICIAL TO US BUT RATHER AN INCONVENIENCE AND HEADACHE THAT IS NOT WORTH IT.