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Sthandwa M
1 reviews | Active since Feb 2023
15 May 2023, 17:35
Disappointing service once again
Not happy with the the service I’m receiving, i paid for my dstv router and 48 hours later still have not been reconnected instead the agents are giving me different sla times . One says it’s will be reconnected in 2 hours (Ntshiliseng zulu), the other said 24/48 (Zanele Nyembe) (Kgaugelo M ) said he is sending and escalation email and now 5min ago Amkelani says 72 hours . Im sitting with no data and no agent seems to know their own turn around time everyone just wants to get rid of me . This is the incident logged on the 12/05/23 #INC-***
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
15 May 2023, 17:47Hi Sthandwa Mkhwa****,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 May 2023, 17:47
Official
Hi Sthandwa Mkhwa****,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Sthandwa M's updateReviewer Update
16 May 2023, 16:43Honestly I’ve been given the ****tiest service ever and im beyond frustrated, nobody seems to know what they doing or you giy clearly just do not want to help me at all , i was on a chat few seconds ago with Hillary who just disconnected my chat without even acknowledging my query. Why do i pay for services that i cant use , my query is now 4 days but your sla says 24/48 hours yet im being sent from pillar to post.. only multichoice is capable of giving me the worst service and this is not even my first complaint , if this query cannot be resolved then can we just cancel this service completely..im beyond frustrated now
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Sthandwa M's update16 May 2023, 16:43
Reviewer Update
Honestly I’ve been given the ****tiest service ever and im beyond frustrated, nobody seems to know what they doing or you giy clearly just do not want to help me at all , i was on a chat few seconds ago with Hillary who just disconnected my chat without even acknowledging my query. Why do i pay for services that i cant use , my query is now 4 days but your sla says 24/48 hours yet im being sent from pillar to post.. only multichoice is capable of giving me the worst service and this is not even my first complaint , if this query cannot be resolved then can we just cancel this service completely..im beyond frustrated now
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Sthandwa M's updateReviewer Update
17 May 2023, 18:21I have no idea what you have fixed because im still sitting with a router that’s not working.. really now 5 days of begging you guys to reconnect my router
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Sthandwa M's update17 May 2023, 18:21
Reviewer Update
I have no idea what you have fixed because im still sitting with a router that’s not working.. really now 5 days of begging you guys to reconnect my router