Disappointing service!!

Pathetic service ever, we have 2 extra decoders wich we pay the extra view for. 1 TV has been in repairs and obviously the 1 decoder has not been in use, we still continued paying for it. Surprisingly dstv don't pick up the the decoder is not used and obviously they won't question it as they recieveing the money on the other end. Our TV is back from repairs and we cannot use the decoder as it say "your decoder has been inactive or suspended? How the f#uck can it be suspended if we are paying? Even if it was in active for the time our TV went in for repairs it should not be a matter of any inconvenience as we paid for a service. Trying to have it sorted via the self service, not to my surprise and automated responds say "we are upgrading" what are you upgrading?? It definitely can't be service coz you need miracles to upgrade your pathetic service. Definitely looking into canceling