Disappointing service

I called on the 14.04.2021 to upgrade one of my packages and I was told that R86 pro-rata will be deducted in 24 hours upon my request and also asked the agent Lindiwe who assisted me how much in total am I going to pay month end for everything and she said R830.00, that never took place and on the 19.04.2021 when I decided to call in to follow up on that only to find that the R830.00 they dont know where it came from and I have to pay R1113.00. I then requested for that call recording and for someone to get back to me, guess what am still waiting I dont know if it takes the whole month for dstv to pull a recording. Am totally disappointed with the service I got and am not seeing any CPA rights there being practiced.