Disappointing Service

<p>I am really disappointed by the service I have been receiving from DSTV regarding the explora.</p> <p>We took the R899.00 special out due to its features and have encountered endless problems.</p> <p>With the first decoder our recordings would not record and when played if recorded give a recording error, I took the decoder back to Multichoice who reset it back to factory default and still afterwards gave issues to which they gave me a refurbished decoder where the HDD was faulty. Now I am sitting with my 3rd decoder from Multichoice which is giving the exact same problems as the 1st one. Our recordings would not record and the screen is scrambled when trying to watch something. I have had the installer out as well to check our signal and change the SMART LNB from point A to B but the issue still occurs.</p> <p>I contacted the call centre yesterday who could not help me at all but only suggest that I either reset the decoder again or take it back to MultiChoice for further testing, why don’t you test your decoders first before actually deciding to sell it to customers when you know it is going to give problems.</p> <p>This is an extremely frustrating situation as we are paying our subscription every month but cannot use the features we are paying for. I expect urgent feedback on a solution on this matter. Not just another refurbished decoder or reset. It clearly does not work!</p>