KM
Kea M
1 reviews | Active since Jun 2023
02 Nov 2024, 11:19
Disappointing Service
I am very disappointed and appalled by DSTV multi choice, very unhelpful and inconsiderate customer service. I have been with the for years and paying my services and insurance. My decoder need an upgrade and I have been told to got to the nearest retail store to purchase a decoder and the insurance I pay entails that I’m covered to a decoder should anything happen. Iv been sent to multichoice store and they have been out of stock for 3 months now. I will say that I extremely angry and will go to all escalations for this. And will be taking is to my lawyers if not assisted.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Nov 2024, 11:22Hi Kea,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Nov 2024, 11:22
Official
Hi Kea,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
KM
Kea M's updateReviewer Update
04 Nov 2024, 12:40Good day,
I am still awaiting a callback or reply on the query.
I am still awaiting a callback or reply on the query.
KM
Kea M's update04 Nov 2024, 12:40
Reviewer Update
Good day,
I am still awaiting a callback or reply on the query.
I am still awaiting a callback or reply on the query.
KM
Kea M's updateReviewer Update
05 Nov 2024, 09:37Sandile from Hellopeter you have failed me after keeping your promise. I really want to escalate this matter further you Hellopeter can not even help.
KM
Kea M's update05 Nov 2024, 09:37
Reviewer Update
Sandile from Hellopeter you have failed me after keeping your promise. I really want to escalate this matter further you Hellopeter can not even help.
KM
Kea M's updateReviewer Update
06 Nov 2024, 09:09Can someone please intervene and attend to my complaint. I am begging
KM
Kea M's update06 Nov 2024, 09:09
Reviewer Update
Can someone please intervene and attend to my complaint. I am begging