Disappointing Service

My sister Mmaphefo her Decoder is not working and she went to report it today as multichoice as she has insurance she was assisted by Nkateko who insisted that my sister opened the decoder before coming to claim although my sister informed him that she did not, doesn't make sense to open a decoder while u have insurance...

My sister then further spoke to Matshidiso whom stood as the manager at Randburg she came to say that the is no warranty paper or sticker therefore she will not be assisted.

It seems as if they did not want to assist as they also provided my sister with an email address to log a complaint. I mean 1st if was Nkateko saying she opened it now its Matshidiso saying because there is no sticker she can't be assisted... It is clear that they did not want to assist with the replacement of the decoder although my sister is paying for the insurance.

She came all the way from tlokweng north west to Randburg to only not be assisted but be given negative attitude and vaig reasons. It's a reason after reason why it can't be changed how disappointing i am truely disappointed as they have managed to change from reason to reason why the decoder could not be changed.